Field Service USA 2015 (past event)
April 20 - 23, 2015
Array
Chris Watkins
Director of Field Service
Airbus
Check out the incredible speaker line-up to see who will be joining Chris.
Download The Latest AgendaUnderstanding The Human Side Of Field Service
Tuesday, October 4th, 2016
09:40 Differentiating Service To Demonstrate Superior Value
In order to ensure employee acceptance of necessary corporate adjustments, it’s important to recognize the potential challenges. Paul Oliver heads up a team of thousands and in the fast-paced world of aerospace, he is well-versed in the psychological aspects of change management including:
• Why do people resist change?
• Which personality types handle change better?
• Why are people afraid of technology? How can you best manage a rollout to mitigate change issues?
• Why do people resist change?
• Which personality types handle change better?
• Why are people afraid of technology? How can you best manage a rollout to mitigate change issues?