Field Service USA 2015 (past event)

April 20 - 23, 2015

Array

Dane Taival, Vice President Building Services & Customer Care at Trane
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Dane Taival


Vice President Building Services & Customer Care
Trane

Check out the incredible speaker line-up to see who will be joining Dane.

Download The Latest Agenda

Service Model Innovation

Sunday, September 4th, 2016


15:20 Transforming Maintenance To Improve Customer Service

For decades, facilities teams have turned to the calendar or hour meter to determine when it was time to service their heating, ventilating and air conditioning (HVAC) and other building systems. But recent innovations give organizations the information they need to perform maintenance when it is really needed and not just because it is scheduled. As head of building services and customer care for Trane, Dane Taival turns these innovations into effective maintenance strategies. In this session he will discuss how to:
• Create effective service and maintenance strategies that are proactive, holistic, technology-enabled and knowledge-based
• Use computer modeling, diagnostic testing, predictive technologies and other techniques to reach beyond run-to-fail and preventive maintenance concepts
• Move to a predictive and reliability centered maintenance approach to improve service and overall customer satisfaction