Field Service USA 2015 (past event)

April 20 - 23, 2015

Array

Gerald Norz, Vice President Global Operations at MEGTEC Systems
MEGTEC Systems Logo

Gerald Norz


Vice President Global Operations
MEGTEC Systems

Check out the incredible speaker line-up to see who will be joining Gerald.

Download The Latest Agenda

Service Model Innovation

Sunday, September 4th, 2016


16:55 Panel Discussion: Shaping An Employee Value Proposition That Drives Loyalty

Many service companies have a formal customer engagement policy, but few devote as much attention to their employees. Our panel of experts will discuss why it’s important to have loyal employees and the ways in which they’ve created loyalty including:

• Formalizing a process to retain skilled employees
• Creating stickiness by implementing programs that make employees more likely to stay
• Engaging employees by giving them a quality team to work with and fostering pride in your brand

Understanding The Human Side Of Field Service

Tuesday, October 4th, 2016


15:20 Determining The Optimal Level of FSE Utilization

Technician downtime is one of the biggest avoidable areas of lost revenue. Gerald Norz analyzed MEGTEC’s service department to determine how best to utilize his field service engineers and identified the following keys:

• Benchmarking your utilization against best-in-class field service organizations
• Clarifying whether utilization varies by contractual terms
• Analyzing historical utilization rates versus profitability to determine appropriate level for your team