Field Service USA 2015 (past event)

April 20 - 23, 2015

Array

Greg Parker, Director Customer Care at Trane
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Greg Parker


Director Customer Care
Trane

Check out the incredible speaker line-up to see who will be joining Greg.

Download The Latest Agenda

Service Model Innovation

Sunday, September 4th, 2016


15:40 The Technician Of The Future, Today: How And Why To Reap The Benefit Of Technology-Driven Technicians

Technology-enabled technicians now offer high-end service that can help optimize system performance to increase customer satisfaction and reduce callbacks, ultimately facilitating business growth and improving the bottom line. This presentation will address some specific cutting edge capabilities offered by technology-enabled technicians, including the ability to:
  • Leverage the use of cutting edge cloud- and remote based technologies
  • Remotely access systems to pre-diagnose and troubleshoot an issue before coming onsite
  • Conduct model number query to access virtually all relevant information on the specific system using the unique serial number
  • Offer honed interpersonal “soft skills” to deliver the best possible customer service experience
  • Perform all job-related recording and reporting in one mobility solution