Jacques Blondeau

Vice President Maintenance Services Worldwide
Embraer

Jacques is an action-oriented bilingual executive with US and international experience in general management, engineering, product development, strategic planning, customer service, quality and contract negotiations. Business Strategist with a track record of improving organizational effectiveness, cutting costs and boosting profits.Customer-focused Leader adept at strengthening competitive position and forging long-term relationships.

Check out the incredible speaker line-up to see who will be joining Jacques.

Download The Latest Agenda

Service Model Innovation

Sunday, September 4th, 2016

08:40 Creating Loyal Customers Through Enhanced Customer Education

Smart companies focus as much on retaining existing customers as on attracting new ones. Jacques Blondeau believes that providing customers with the knowledge they need to full utilize and appreciate your products will foster loyalty and retention. This session will focus on:

• Enticing technicians to go beyond basic installation & repair
• Teaching advanced product functionalities so that customers fully utilize all product features
• Maintaining a proactive mindset; educated customers are retained customers