Jim Joyner

Jim Joyner is the Vice President of Corporate Excellence for Card-Monroe Corp. in Chattanooga TN. He graduated from UT Chattanooga with a BS in Finance and later earned an MBA from the University of St. Thomas in Minnesota. Jim began his professional career with the 3M Company where he progressed through the ranks in quality, manufacturing, sales and marketing. After ten years he joined Philip Crosby Associates as a vice president, helping to grow the company into the world’s largest consulting firm specializing in quality. He later became a senior vice president and then division president, expanding the Quality College Division into seven countries. In 1991 he started Joyner & Company, a management consulting and training firm to focus on Quality and Lean Management Systems. He has been with Card-Monroe since 2003. As a consultant/educator, Jim has worked with hundreds of organizations on six different continents. He has served as an advisor to the Japan Management Association and authored several books including The Seven Myths of Total Quality (1991), Quality Works (1992) and Quality Still Works (2014, available on AMAZON). He is currently working on another book regarding lean success in a low volume - high mix manufacturing environment. From time to time Jim teaches business at the college level. He is a frequent speaker at conferences and has served as an examiner for the Tennessee Center for Performance Excellence. Over the past forty five years, Jim has taught or presented to over twenty thousand people. (He has also earned over three million frequent flyer miles). Jim and his wife (of 40+ years) Gretchen have three grandsons. He is a motorcycle enthusiast and enjoys tennis and golf.