Julius Chepey

Effective service offerings can increase synergy with customers and improve your value proposition. How can Service create offerings that drive revenue and create engaged customers? Our panel of experts will debate this as they highlight the importance of:

• Gathering input from different areas of the organization including sales, marketing, new product development, IT
• Shedding the traditional mindset and starting with “what does that mean from go-to-market standpoint?”
• Continuously refreshing the product to improve synergy with client

Service operations have become an important revenue and profit center for many companies. With an increasing focus on improving the bottom line for the enterprise, service managers now face more pressure to increase revenues, reduce costs, and improve the service organization’s competitive position. Today, more than ever, organizations are looking for ways in which they can maximize the utilization and productivity of their workforce for optimal outcomes. Even for those organizations that are currently leveraging mobile solutions, they are always looking for new ideas and strategies that can have a greater positive impact on operational or financial objectives.

Key Takeaways:

1.Leveraging analytics for continuous optimization
2.Ensuring a connected & engaged field workforce
3.Where have we been with mobile, and what do we see in the future