Kelly Frey

Because service leaders and front line technicians have an array of mobile devices and apps to choose from, it’s vital to have a formal mobile strategy in place. Join our panelists as they debate how best to:

• Identify gaps in your current mobility and technology offerings
• Assess which next-generation tools you plan to implement
• Work with executive leadership and other departments to map out an investment and implementation strategy

Vehicle to Vehicle, Vehicle to Infrastructure, Autonomous Vehicles: What does it all mean for field service fleets now and into the future? What are the opportunities for cost reduction, inventory control and productivity improvement when your vehicle acts as wireless hub for your mobile workers, equipment, sensors and even partners? Kelly Frey, VP of Marketing for Telogis, widely recognized as the leader in OEM embedded telematics, will open your eyes to what is available today and what's coming down the pike from vehicle manufacturers, mobile device manufacturers and application providers. You don't want to miss this session!

Table 1: Driving Customer Loyalty By Reducing Customer Effort
Hosted by David Douglas, Vice President Service Management, Scientific Games

Table 2: Service Issue Resolution: Closing The Loop Effectively To Address Quality At The Source
Hosted by Srdjan Mucibabic, Vice President Customer Support, Husky Injection Molding Systems

Table 3: The Impact of the Internet of Things on Service
Hosted by Michael Anderson, Senior Director Solutions Management, PTC

Table 4: Vehicle As A Mobile Network: Opportunities Abound For Service Fleets
Hosted by Kelly Frey, Vice President Product Marketing, Telogis

Table 5: Creating Customer Loyalty
Hosted by Bob Nelson, Vice President, Aftermarket Parts and Customer Service, Ray Lindsey Company

Table 6: Helping Technicians Sell Parts
Hosted by Eric Helmstetter, Vice President Customer Care, Alliance Machine Systems International

Table 7: Managing & Leading A Global Field Force
Hosted by Scott Wooden, Field Services Manager, Card Monroe

Table 8: Are You Ready For This: The Advent Of IoT, Mobility And Related Technology Advancements
Hosted by Tom York, CEO, Essintial Enterprise Solutions

Table 9: Ensuring Health And Safety Program Development Keeps Pace With The Technology Paradigm Shift
Hosted by Ken Walsh, Vice President Engineering & Operations, London Hydro

Table 10: Should You Hire An Engineer With Superior Technical Skills Or One with Superior People Skills?
Hosted by Tim Spencer, Vice President Customer Experience, WMS Gaming

Table 11: The Road To Modern Field Service
Hosted by Kayleigh Fitch, Product Manager, Oracle & JeffreyJ. Wartgow, Director, Product Management,Oracle

Table 12: Exploring Talent Management
Hosted by Patrice Eberline, Vice President Global Customer Transformation, ServiceMax