Randy Daughtry

Vice President Services
Xerox

Randy leads the North America Technical Escalation Support organization providing problem escalation support to Xerox Customers and Service Providers resolving their toughest technical challenges with Xerox equipment, software, and workflow solutions.

Check out the incredible speaker line-up to see who will be joining Randy.

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Creating Additional Value Through Service

Friday, November 4th, 2016

10:45 Ensuring Effective Communication With A Deployed Field Force

As many service organizations shift from reactive to proactive to predictive mode, the focus on capacity planning becomes ever more important. Sudipto Ghosh leads service operations for Lenovo and is responsible for developing and executing the overall service business strategy including:

• Moving from a reactive mode with measured, predictable growth to a proactive mode
• Building growth plans and capacity that incorporate both sales and business plans
• Shifting mindset from capacity-constrained growth to determining how much capacity you can build