Rhonda Monks

Director North America CE Service
CNH Industrial

Rhonda is a highly respected leader with strong customer focus, able to communicate organizational strategies and priorities. Directs cross-functional coordination within a highly-matrixed international organization to achieve high levels of customer satisfaction. Advanced progressively through the organization from entry-level clerical roles to director-level management by exhibiting excellent vision and leadership skills. As Service Director, handled the partnership with Washburn Tech, The Victor L. Phillips Company, and Case Construction to launch the first Case Construction sponsored AED certified technical degree in North America.

Check out the incredible speaker line-up to see who will be joining Rhonda.

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Understanding The Human Side Of Field Service

Tuesday, October 4th, 2016

15:20 Maintaining Field Service Quality Through A Dealer Partnership

Whether your products are serviced by your own employees or those of a dealership, the objective remains the same; to provide high quality service in an efficient manner and to exceed customers’ expectations. What are some of the special considerations in the use of a dealer network in servicing your product? How do you maintain the integrity of your brand through a dealer service technician? Where does the responsibility of the OEM end and the dealership begin?