Ron Zielinski

Global Customer Service Leader
Coherent

Ron Zielinski is a Global Customer Services Leader with over 2 decades of creating customer value through loyalty and customer success. He earned his BS Degree from DeVry Institute of Technology (Chicago) then joined Coherent Inc., a leading laser manufacturer, in 1986. There throughout, Ron’s unique “serial career” in customer service educated him on leading change in culture and strategy as markets and technologies evolve. He leads a global team serving diverse markets and driving double-digit service business growth, deriving value from CRM, and overseeing creation of service strategies and service products to optimize product lifecycles and customer lifetime value.

Check out the incredible speaker line-up to see who will be joining Ron.

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Performance Workshop Day

Thursday, August 4th, 2016

10:05 Strategies For Fighting And Thriving With 3rd Party Parts Suppliers

Original Equipment Manufacturers rely on service parts revenue streams to fund ongoing support operations and investments in quality enhancement. These investments aim to realize the brand reputation of the product for quality, performance, safety, reliability and lifetime. Unfortunately, these costs and their related gross margin requirements often drive parts and/or contract prices upward while most customers are under extreme pressure to reduce operating costs. The resulting gap incentivizes customers to seek lower-cost parts, openly taking, or without considering risks that would compromise your company’s brand promise and their own long term interests. The result is not only reduced revenues, but include:
• A tarnished brand if unqualified parts don’t live up to the promise of the name prominently displayed externally on the product: your company’s
• Reduced customer intimacy as other suppliers service your customers
• Increased legal risks if your actions appear to unlawfully eliminate competition
• Growth of 3rd party capabilities, threatening your company’s future service revenues

This interactive workshop explores the best strategies for your business when faced with 3rd party threats.