Abhay Mahagaokar

The efficiency in getting the right technician to do the right job, at the right time, with the right parts and right information is the key to successful field service operations. This session will dwell upon how mobility and the new-age collaboration tools enhance the repertoire and the resulting effectiveness of the field service agent. The participants will learn how Internet-of-things (IoT) is poised to become a driving force for transforming the reactive approach of service fixes into a proactive way of data-driven resolution. The session will also touch upon the growing importance of advanced analytics in forecasting failure rates, spare parts stocking, staffing, and scheduling to improve the predictability of service cycles, enhance customer experience and increase service revenue.