Field Service USA 2015 (past event)
April 20 - 23, 2015
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Meredith Bixler
Solutions Consultant
Canon Information & Imaging Solutions
Check out the incredible speaker line-up to see who will be joining Meredith.
Download The Latest AgendaService Model Innovation
Sunday, September 4th, 2016
14:50 Drive Field Service Revenue by Connecting Service with Sales - Insights from the 2014 WBR Field Service Study
How do Service organizations define and measure success in 2015? According to a recent Field Service study by the Worldwide Business Research (WBR)*, the top 2 priorities for Field Service organizations are increasing service revenue (42%) and improving customer satisfaction (28%). Meanwhile, companies are not only facing challenges with mobile workforce management, scheduling, and parts management. They may also miss out on opportunities to sell service, due to a lack of sufficient collaboration between their Sales and Service teams. In this session we will share some insights gained from the Field Service study and demonstrate how automation can transform Field Service operations with the ability to:
•Access inventory, service history and contract information via mobile and cloud
•Sell services - leveraging customer information from the Field technicians
•Create a sales quote on-the-spot
•Achieve best-in-class first time fix rate with transparent parts management
*”Where Service Meets Sales: Automating for the Future of Field Service”, Worldwide Business Research (WBR), December 2014
•Access inventory, service history and contract information via mobile and cloud
•Sell services - leveraging customer information from the Field technicians
•Create a sales quote on-the-spot
•Achieve best-in-class first time fix rate with transparent parts management
*”Where Service Meets Sales: Automating for the Future of Field Service”, Worldwide Business Research (WBR), December 2014