Field Service USA 2015 (past event)

April 20 - 23, 2015

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Stephen Abate, Service Director Americas at Edwards
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Stephen Abate


Service Director Americas
Edwards

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda

Creating Additional Value Through Service

Friday, November 4th, 2016


13:05 Exploring The Benefits Of Local Versus Regionalized Support

Are you meeting our customers’ needs with your current service locations? Is it better to support your customer out of small satellite facilities or large support centers? Discussion about the benefits of being local versus regional based service organization.

Key Discussion Points:
•Consolidation of services verses local presence – impacts to the service and sales revenues
•Determining where to set up a facility to achieve the greatest support leverage
•Velocity of response verses cost savings to the customer •Understanding the voice of the customer in your service offerings •Utilizing Service Engineers to grow your Service business