Field Service USA 2015 (past event)

April 20 - 23, 2015

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Wade Brown, Vice President Field Service at Roche Diagnostics
Roche Diagnostics Logo

Wade Brown


Vice President Field Service
Roche Diagnostics

Check out the incredible speaker line-up to see who will be joining Wade.

Download The Latest Agenda

Service Model Innovation

Sunday, September 4th, 2016


16:55 Panel Discussion: Uncovering Hidden Customer Demands To Deliver Superior Service & Support

Understanding customer behavior is key to creating service offerings that your customers will truly appreciate. Our panel of experts from Walgreen, Haier and Lockheed Martin will discuss how they tailor service to customer demands including:

• Gathering customer feedback through NPS, surveys, onsite visits, focus groups and other channels
• Determining the right questions to raise in order to find out what your customers actually want
• Providing targeted service offerings based on customer demand