Andrew Kovach

Vice President US Life Cycle Services
ABB Inc.

Andrew is Vice President, US Life Cycle Services for ABB Inc. Responsible for Process Automation and Utility Automation installed base control systems including service labor contracts, control system evolution, aftermarket sales and operations. He manages a group of 250+ Service professionals in the US.

Check out the incredible speaker line-up to see who will be joining Andrew.

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Service Model Innovation

Sunday, September 4th, 2016

16:55 Panel Discussion: Shaping An Employee Value Proposition That Drives Loyalty

Many service companies have a formal customer engagement policy, but few devote as much attention to their employees. Our panel of experts will discuss why it’s important to have loyal employees and the ways in which they’ve created loyalty including:

• Formalizing a process to retain skilled employees
• Creating stickiness by implementing programs that make employees more likely to stay
• Engaging employees by giving them a quality team to work with and fostering pride in your brand