Charles Hughes

Charles Hughes, Director of Field Services for Walgreens, leads a team of field service technicians to support the technology and services at more than 8,600 locations. He is responsible for driving continuous improvement in service delivery and creating value for Walgreens. Under his leadership, his team is transforming the Walgreens support model, including adding more services for maintenance, installation and repair. He is a strong advocate of using financials and metrics to help manage the business, and a firm believer that they are critical tools in creating sustainable success. He has developed a strong reputation for driving down costs and raising service levels. Charles has also served in the positions of Network Operations Center Director, Field Services Manager, Service Delivery Manager and Field Services Supervisor. His previous employers include Intrado, Acuative, Level 3 and WilTel. Prior to entering the civilian world, Charles served 12 years in the US Army in the Field Artillery and Signal Corp. where he earned the rank of First Sergeant. He holds a Bachelors and an MBA with a focus on transformational leadership. When not engaged in work or family obligations, Charles works to improve his culinary skills and developing the perfect outdoor cooking experience and menu.