Field Service USA 2015 (past event)
April 20 - 23, 2015
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Charlie Isaacs
VP & CTO for Customer Connection
Salesforce
Check out the incredible speaker line-up to see who will be joining Charlie.
Download The Latest AgendaService Model Innovation
Sunday, September 4th, 2016
12:15 Roundtable Ideas Xchange
Table 1: Identifying Areas Of Extra Value For Customers To Maximize Retention And Customer Loyalty
Hosted by Amos Schneller, Vice President Customer Service and Technical Services, Medivators
Table 2: Balancing Business Requirements Against Customer Needs/Satisfaction
Hosted by Eric Paulik, Senior Director, Global Field & Customer Service, Spectranetics
Table 3: People Retention - How Does Your Company Retain Top Service Talent?
Hosted by Jim Crowl, Vice President Service, ABB
Table 4: Scheduling Onsite Manager Visits To Improve Technician Productivity & Customer Loyalty
Hosted by Gregg French, Service & Dealer Development Manager, Kawasaki Construction Machinery America
Table 5: The Five Minute Manager: Field Service Problems You Can Solve in 5 Minutes or Less
Tony Ahillas, Director Enterprise Sales, Fleetmatics
Table 6: A Strategic Approach To Maximize Profitability In The Large Sale
Hosted by Tony Solano, GM & Senior VP Americas Sales, CoreSystems
Table 7: Best Practices In Employee Training
Hosted by Scott Tarran, Manager Service Operations, Bruker AXS
Table 8: What Do You Need To Build A Mobility Strategy?
Hosted by Scott Andrews, Strategic Account Manager, SOTI
Table 9: Interest, Benefits And Traps Of Rolling Out A CRM For Service
Hosted by Jerome Piche, Vice President Service, bioMerieux
Table 10: Maximizing The Relationship Between Field Engineers And Sales Force
Hosted by Mike Lynn, Director of Customer Support Operations, Automated Packaging
Table 11: Overcoming Obstacles In Adopting Predictive Maintenance
Hosted by Kyle Herring, Vice President Marketing, TerraXML
Table 12: Transforming Your Field Service With Connected Products & Services
Hosted by Charlie Isaacs, VP & CTO for Customer Connection, Salesforce
Hosted by Amos Schneller, Vice President Customer Service and Technical Services, Medivators
Table 2: Balancing Business Requirements Against Customer Needs/Satisfaction
Hosted by Eric Paulik, Senior Director, Global Field & Customer Service, Spectranetics
Table 3: People Retention - How Does Your Company Retain Top Service Talent?
Hosted by Jim Crowl, Vice President Service, ABB
Table 4: Scheduling Onsite Manager Visits To Improve Technician Productivity & Customer Loyalty
Hosted by Gregg French, Service & Dealer Development Manager, Kawasaki Construction Machinery America
Table 5: The Five Minute Manager: Field Service Problems You Can Solve in 5 Minutes or Less
Tony Ahillas, Director Enterprise Sales, Fleetmatics
Table 6: A Strategic Approach To Maximize Profitability In The Large Sale
Hosted by Tony Solano, GM & Senior VP Americas Sales, CoreSystems
Table 7: Best Practices In Employee Training
Hosted by Scott Tarran, Manager Service Operations, Bruker AXS
Table 8: What Do You Need To Build A Mobility Strategy?
Hosted by Scott Andrews, Strategic Account Manager, SOTI
Table 9: Interest, Benefits And Traps Of Rolling Out A CRM For Service
Hosted by Jerome Piche, Vice President Service, bioMerieux
Table 10: Maximizing The Relationship Between Field Engineers And Sales Force
Hosted by Mike Lynn, Director of Customer Support Operations, Automated Packaging
Table 11: Overcoming Obstacles In Adopting Predictive Maintenance
Hosted by Kyle Herring, Vice President Marketing, TerraXML
Table 12: Transforming Your Field Service With Connected Products & Services
Hosted by Charlie Isaacs, VP & CTO for Customer Connection, Salesforce
16:55 Panel Discussion: Uncovering Hidden Customer Demands To Deliver Superior Service & Support
Understanding customer behavior is key to creating service offerings that your customers will truly appreciate. Our panel of experts from Walgreen, Haier and Lockheed Martin will discuss how they tailor service to customer demands including:
• Gathering customer feedback through NPS, surveys, onsite visits, focus groups and other channels
• Determining the right questions to raise in order to find out what your customers actually want
• Providing targeted service offerings based on customer demand
• Gathering customer feedback through NPS, surveys, onsite visits, focus groups and other channels
• Determining the right questions to raise in order to find out what your customers actually want
• Providing targeted service offerings based on customer demand