Dan Sullivan

Vice President Service
Parata Systems

Dan is a decisive leader who thrives on pursuing challenges others back away from. He is energized by complex and thought provoking enterprise-level problems in fast-paced environments that require thinking outside the box and introducing new strategies, processes, procedures, and technologies to resolve. Dan is an organizational architect with 25+ years of technical service experience who loves developing and optimizing service delivery team and account management teams to a level of world class efficiency, effectiveness, and profitability.

Check out the incredible speaker line-up to see who will be joining Dan.

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Service Model Innovation

Sunday, September 4th, 2016

16:55 Panel Discussion: Shaping An Employee Value Proposition That Drives Loyalty

Many service companies have a formal customer engagement policy, but few devote as much attention to their employees. Our panel of experts will discuss why it’s important to have loyal employees and the ways in which they’ve created loyalty including:

• Formalizing a process to retain skilled employees
• Creating stickiness by implementing programs that make employees more likely to stay
• Engaging employees by giving them a quality team to work with and fostering pride in your brand