Dane Taival

Vice President Building Services & Customer Care
Trane

Dane leads the Trane North American commercial heating, ventilation, and air-conditioning building services and customer care business segments and has held a series of positions with progressive expansion of responsibilities in sales and marketing for the building and energy services segment of Trane, a brand of Ingersoll Rand.

Check out the incredible speaker line-up to see who will be joining Dane.

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Service Model Innovation

Sunday, September 4th, 2016

15:20 Transforming Maintenance To Improve Customer Service

For decades, facilities teams have turned to the calendar or hour meter to determine when it was time to service their heating, ventilating and air conditioning (HVAC) and other building systems. But recent innovations give organizations the information they need to perform maintenance when it is really needed and not just because it is scheduled. As head of building services and customer care for Trane, Dane Taival turns these innovations into effective maintenance strategies. In this session he will discuss how to:
• Create effective service and maintenance strategies that are proactive, holistic, technology-enabled and knowledge-based
• Use computer modeling, diagnostic testing, predictive technologies and other techniques to reach beyond run-to-fail and preventive maintenance concepts
• Move to a predictive and reliability centered maintenance approach to improve service and overall customer satisfaction