Dave McCoy

Director Technical Service
Ariel Corporation

David McCoy is the Director of Technical Service for Ariel Corporation based in Mount Vernon Ohio. Ariel Corporation is the largest manufacturer of Natural Gas Compressors worldwide, and is widely recognized as the world standard.

Dave grew up in rural Oklahoma working in agriculture and at a local welding shop after school and on weekends. He enlisted in the US Army in 1975 and after an honorable discharge in 1980 Dave returned to Oklahoma and went to work in the oil and gas industry, building drilling rigs and working toward his degree attending school at night.

In 1983 Dave started with Total Compression, known as
“The Service Advantage”. Dave held several positions over
12 years including Shop Mechanic, Field Service Technician, Shop Forman, and District Operations Manager with responsibility for equipment in seven states and Ontario Canada.

Dave began at Ariel in 1995 as a Field Service Representative responsible for technical support, troubleshooting, installation and commissioning of Ariel compressors worldwide. For the last 10 years Dave has been responsible for technical customer service globally.

Check out the incredible speaker line-up to see who will be joining Dave.

Download The Latest Agenda

Service Model Innovation

Sunday, September 4th, 2016

17:35 Highlighting The Importance of Customer Sensitivity

Manufacturers often focus on improving first-time fix rate by ensuring FSEs have the technical skills required to fix a customer issue quickly and efficiently. What many companies have realized, however, is that a technician with customer soft skills is much more valuable than one with great technical prowess. Dave McCoy leads the technical service team at Ariel Corporation and ensures his employees remain customer-centric by instilling the following tips:
• Listen to customers and maintain a positive attitude
• Do exactly what you say you are going to do
• Follow up with a call or email to ensure the issue was resolved