Field Service USA 2015 (past event)

April 20 - 23, 2015

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Doug Kint, Senior Project Manager at Lockheed Martin
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Doug Kint


Senior Project Manager
Lockheed Martin

Check out the incredible speaker line-up to see who will be joining Doug.

Download The Latest Agenda

Service Model Innovation

Sunday, September 4th, 2016


16:55 Panel Discussion: Uncovering Hidden Customer Demands To Deliver Superior Service & Support

Understanding customer behavior is key to creating service offerings that your customers will truly appreciate. Our panel of experts from Walgreen, Haier and Lockheed Martin will discuss how they tailor service to customer demands including:

• Gathering customer feedback through NPS, surveys, onsite visits, focus groups and other channels
• Determining the right questions to raise in order to find out what your customers actually want
• Providing targeted service offerings based on customer demand