Field Service USA 2015 (past event)

April 20 - 23, 2015

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Gregg French, Service & Dealer Development Manager at KCMA
KCMA Logo

Gregg French


Service & Dealer Development Manager
KCMA

Check out the incredible speaker line-up to see who will be joining Gregg.

Download The Latest Agenda

Service Model Innovation

Sunday, September 4th, 2016


12:15 Roundtable Ideas Xchange

Table 1: Identifying Areas Of Extra Value For Customers To Maximize Retention And Customer Loyalty
Hosted by Amos Schneller, Vice President Customer Service and Technical Services, Medivators

Table 2: Balancing Business Requirements Against Customer Needs/Satisfaction
Hosted by Eric Paulik, Senior Director, Global Field & Customer Service, Spectranetics

Table 3: People Retention - How Does Your Company Retain Top Service Talent?
Hosted by Jim Crowl, Vice President Service, ABB

Table 4: Scheduling Onsite Manager Visits To Improve Technician Productivity & Customer Loyalty
Hosted by Gregg French, Service & Dealer Development Manager, Kawasaki Construction Machinery America

Table 5: The Five Minute Manager: Field Service Problems You Can Solve in 5 Minutes or Less
Tony Ahillas, Director Enterprise Sales, Fleetmatics

Table 6: A Strategic Approach To Maximize Profitability In The Large Sale
Hosted by Tony Solano, GM & Senior VP Americas Sales, CoreSystems

Table 7: Best Practices In Employee Training
Hosted by Scott Tarran, Manager Service Operations, Bruker AXS

Table 8: What Do You Need To Build A Mobility Strategy?
Hosted by Scott Andrews, Strategic Account Manager, SOTI

Table 9: Interest, Benefits And Traps Of Rolling Out A CRM For Service
Hosted by Jerome Piche, Vice President Service, bioMerieux

Table 10: Maximizing The Relationship Between Field Engineers And Sales Force
Hosted by Mike Lynn, Director of Customer Support Operations, Automated Packaging

Table 11: Overcoming Obstacles In Adopting Predictive Maintenance
Hosted by Kyle Herring, Vice President Marketing, TerraXML

Table 12: Transforming Your Field Service With Connected Products & Services
Hosted by Charlie Isaacs, VP & CTO for Customer Connection, Salesforce