Jack Hager

Vice President Operations
Pendum, LLC

Jack Hager is VP Operations at Pendum, which is the nation’s largest independent service provider for ATMs and other cash automation equipment for national and community banks, credit unions, off-premise deployers, gaming and retail establishments. Drawing on more than 25 years of dedicated service we offer end-to-end solutions encompassing equipment sales, maintenance, turn-key managed services, and value added services such as teller automation systems. Jack is a graduate of UVA’s Darden Graduate School of Business Management.

Check out the incredible speaker line-up to see who will be joining Jack.

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Service Model Innovation

Sunday, September 4th, 2016

15:40 Enhancing The Customer Lifecycle By Commercializing Service Operations

A successful service business has to encompass more than just repair and maintenance. In this session, Jack Hager will discuss keys to marketing a successful service operation including:
• Recognizing that aftersales support is broader than just services
• Commercializing product upgrades and other upgrades and incorporating these into your service agreement
• Stressing the competitiveness and differentiation of your product