Field Service USA 2015 (past event)

April 20 - 23, 2015

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Mitel Logo

Jim Harper


Vice President of Services, America
Mitel

Check out the incredible speaker line-up to see who will be joining Jim.

Download The Latest Agenda

Understanding The Human Side Of Field Service

Tuesday, October 4th, 2016


14:50 How Labor as a Service Builds Field Service Capabilities

The complexities of managing distributed labor for maintenance, repair, deployments, and related technology support requirements have evolved significantly in the last 5 years. For field service in particular, technology is now dispersed across a wider variety of locations, with customers demanding on-time performance, skills, training, as well as certifications to meet securities and service protocols. Labor as a Service is a new, innovative solution, providing “one-stop” access to a field service workforce through a ground-breaking platform supported by proven processes to address all of today’s requirements – and much more. Learn how industry leaders have seamlessly incorporated Labor as a Service into their service supply chain to yield significant and important service quality and growth, as well as cost savings, to their service operations.