Jim Harper

Vice President of Services, America
Mitel

Jim Harper is Mitel Networks’ Vice President of Services for the Americas. In this role, he is responsible for leading the delivery of Professional Services and Customer Services to over 3000 businesses in the Americas geography. Currently, Jim is transforming the delivery of Mitel’s customer service as Mitel continues its transition from a traditional hardware-based, business communications provider into a provider of software-based, unified communications applications and solutions. Prior to joining Mitel, Jim held leadership roles in both sales and delivery of technology-based services in telecommunications and Human Capital Management Software-as-a-Solution providers.

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Understanding The Human Side Of Field Service

Tuesday, October 4th, 2016

14:50 How Labor as a Service Builds Field Service Capabilities

The complexities of managing distributed labor for maintenance, repair, deployments, and related technology support requirements have evolved significantly in the last 5 years. For field service in particular, technology is now dispersed across a wider variety of locations, with customers demanding on-time performance, skills, training, as well as certifications to meet securities and service protocols. Labor as a Service is a new, innovative solution, providing “one-stop” access to a field service workforce through a ground-breaking platform supported by proven processes to address all of today’s requirements – and much more. Learn how industry leaders have seamlessly incorporated Labor as a Service into their service supply chain to yield significant and important service quality and growth, as well as cost savings, to their service operations.