John Snow

Vice President of Marketing & Strategic Alliances
CaseBank Technologies

John is responsible for overseeing all aspects of CaseBank’s marketing and strategic alliances, with special emphasis on product positioning, sales support, market awareness and partnerships. John is tasked with developing effective relationships with software vendors and system integrators that support the manufacture and operation of complex equipment, thereby opening new markets to CaseBank’s technology. John has over 20 years experience in sales, marketing and strategic alliances. Prior to CaseBank, John held senior positions at Enigma Information Retrieval Systems and PTC. He started his career as a design engineer for GE Aviation.

Check out the incredible speaker line-up to see who will be joining John.

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Service Model Innovation

Sunday, September 4th, 2016

14:20 Chairperson’s Opening Address

An executive from CaseBank Technologies

14:50 Closed-Loop Support: Cleansing IOT for Real-World Actions

For equipment manufacturers and service organizations, the type of data feeding the socalled Internet of Things (IOT) has been around for over twenty years. Back then it was called telematics, autonomics, M2M (machine-to-machine) or remote diagnostics and it wasn’t based on internet standards. Today the internet is ramping up the volume of data, but the basic challenge still remains: making use of data.

This presentation focuses on putting diagnostic data to use for product support – meaning faster fault isolation, more accurate repairs and less costly downtime. We will show how Closed-Loop Support strategies are transforming the information generated by call-centers and field service into better customer support, product reliability and future designs. Please join us for a lively discussion about the real-world of IOT.