Field Service USA 2015 (past event)

April 20 - 23, 2015

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John Snow, Vice President of Marketing & Strategic Alliances at CaseBank Technologies
CaseBank Technologies Logo

John Snow


Vice President of Marketing & Strategic Alliances
CaseBank Technologies

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda

Service Model Innovation

Sunday, September 4th, 2016


14:20 Chairperson’s Opening Address

An executive from CaseBank Technologies

14:50 Closed-Loop Support: Cleansing IOT for Real-World Actions

For equipment manufacturers and service organizations, the type of data feeding the socalled Internet of Things (IOT) has been around for over twenty years. Back then it was called telematics, autonomics, M2M (machine-to-machine) or remote diagnostics and it wasn’t based on internet standards. Today the internet is ramping up the volume of data, but the basic challenge still remains: making use of data.

This presentation focuses on putting diagnostic data to use for product support – meaning faster fault isolation, more accurate repairs and less costly downtime. We will show how Closed-Loop Support strategies are transforming the information generated by call-centers and field service into better customer support, product reliability and future designs. Please join us for a lively discussion about the real-world of IOT.