Field Service USA 2015 (past event)
April 20 - 23, 2015
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Marty Moses
Senior Manager Customer Response
Bombardier Aerospace
Check out the incredible speaker line-up to see who will be joining Marty.
Download The Latest AgendaCreating Additional Value Through Service
Friday, November 4th, 2016
10:05 Panel Discussion: Enacting Customer Transparency: A Necessary Evil Or Too Much Information?
The key to keeping customers happy is ensuring open communication. One challenge service departments face, however, is determining how much, and which, information to share. Our panelists will debate the benefits and risks of sharing, including:
• Deciding how much visibility into service events to allow your customers
• Should customers be able to see the status of service events, whether the tech is onsite, whether tech needed additional help to solve issue, what the ETA is to returning the equipment back to service
• Allowing customers access to the data pulled from their systems
• Deciding how much visibility into service events to allow your customers
• Should customers be able to see the status of service events, whether the tech is onsite, whether tech needed additional help to solve issue, what the ETA is to returning the equipment back to service
• Allowing customers access to the data pulled from their systems