Field Service USA 2015 (past event)
April 20 - 23, 2015
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Ron Salvador
Director SLM Business Development
PTC
Understanding The Human Side Of Field Service
Tuesday, October 4th, 2016
14:50 The Impact Of The Internet Of Things On Service Strategy
Market forces are transforming manufacturing and playing an important role in the way that service models continue to evolve, from the sale of products and parts to the sale of outcomes.
This session will discuss the impact the Internet of Things (IoT) and smart, connected products are having on service strategy and the customer experience, highlighting recent industry examples of companies achieving success with service transformation initiatives. It will also address PTC’s ongoing innovation and vision in Service Lifecycle Management (SLM), and how PTC continues to help organizations evolve their service strategy to increase revenue and customer value.
This session will discuss the impact the Internet of Things (IoT) and smart, connected products are having on service strategy and the customer experience, highlighting recent industry examples of companies achieving success with service transformation initiatives. It will also address PTC’s ongoing innovation and vision in Service Lifecycle Management (SLM), and how PTC continues to help organizations evolve their service strategy to increase revenue and customer value.