Sandra Fornasier

Sandra Fornasier is currently Global Director of the Ciena’s Customer Experience Specialists (CXS) where she is responsible for redefining Customer Experience strategy as a competitive advantage for Ciena. Ms. Fornasier leads the CXS team in their mission to ensure Ciena’s collective customer and partner voice is systematically measured and analyzed for actionable and impactful business insight. Alongside innovative technology solutions, Customer Experience is integral to Ciena’s strategy for strengthening core business and determining new vectors for growth. Over the last 18 years in Telecommunications, Ms. Fornasier has held a number of roles including customer advocacy, product definition, program management, sales support, system engineering and software development. Ms. Fornasier is a certified Project Management Professional and received her Bachelor's Degree in Computer Science. She is an active member of the Customer Experience Professional Association.