Stephen Abate

Service Director Americas
Edwards

Stephen is currently Service Director Americas for Edwards and has also held the following positions: Service Manager - America's - Feb 2008 - Jan 2012 US Service Operations Manager - Feb 2006 - Jan 2008 US Regional Field Service Manager - June 2003 - Feb 2006 Regional Key Account Site Services Manager - May 2001 - June 2003 AZ & NM Key Account Site Services Manager - May 1998 - May 2001 Key Account Site Manager - Arizona - June 1994 - May 1998 Executes strategic vision for $50+ million service business in the Americas region. Responsible for the sales, marketing and operations for service, which includes field service, technical support, materials management, product training, customer care, new product introduction support, warranty reduction programs, and multi-million dollar contract bids. Leads and directs employees at multiple locations providing a total customer support experience. Drives continuous process improvements and critical organizational changes. Identifies support requirements for each contract customer, applying best practices and resolving problems

Check out the incredible speaker line-up to see who will be joining Stephen.

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Creating Additional Value Through Service

Friday, November 4th, 2016

13:05 Exploring The Benefits Of Local Versus Regionalized Support

Are you meeting our customers’ needs with your current service locations? Is it better to support your customer out of small satellite facilities or large support centers? Discussion about the benefits of being local versus regional based service organization.

Key Discussion Points:
•Consolidation of services verses local presence – impacts to the service and sales revenues
•Determining where to set up a facility to achieve the greatest support leverage
•Velocity of response verses cost savings to the customer •Understanding the voice of the customer in your service offerings •Utilizing Service Engineers to grow your Service business