Thomas Fry

Vice President Customer Care
Zeiss

Tom Fry is Vice President of Customer Care at Carl Zeiss Meditec, a position he has held since January 2011. He previously held leadership roles at Asyst Technologies and TNS Global and has graduate degrees from NYU's Leonard N Stern's School of Business and Harvard Business School.

Check out the incredible speaker line-up to see who will be joining Thomas.

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Understanding The Human Side Of Field Service

Tuesday, October 4th, 2016

16:35 Panel Discussion: Maintaining Growth While Meeting Customer Expectations

Increasing revenue and improving customer engagement are often opposing goals. Our panel of experts has figured out how to accomplish both by:

• Setting customer expectations that align with their demands and service realities
• Creating value for customers who are not willing to pay for the services they used to pay for
• Defining a set of products and service offerings that are attractive to customers and provide growth opportunities for the organization