Tony Pesch

Senior Director, Customer Support & Services
Thales Group

Tony Pesch is Senior Director, Customer Support and Services at Thales Avionics, Inc. Tony manages the region (Canada, US, Mexico and LATAM) support for all customers in the avionics markets (ATA, HEL, Biz Jet, Regional). Prior to Thales, he held positions at L-3 Com and Honeywell Aerospace. Tony is a US Air Force Retired Veteran, and currently resides in Phoenix Arizona with his wife and 4 kids.

Check out the incredible speaker line-up to see who will be joining Tony.

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Creating Additional Value Through Service

Friday, November 4th, 2016

10:05 Panel Discussion: Enacting Customer Transparency: A Necessary Evil Or Too Much Information?

The key to keeping customers happy is ensuring open communication. One challenge service departments face, however, is determining how much, and which, information to share. Our panelists will debate the benefits and risks of sharing, including:

• Deciding how much visibility into service events to allow your customers
• Should customers be able to see the status of service events, whether the tech is onsite, whether tech needed additional help to solve issue, what the ETA is to returning the equipment back to service
• Allowing customers access to the data pulled from their systems