Wade Brown

Vice President Field Service
Roche Diagnostics

Wade Brown is the Vice President, Field Support for Roche Diagnostics Corporation. Wade has spent more than 20 years in the healthcare and life sciences industries providing field service support, leading service and solutions sales teams, driving professional services growth and delivery models, and supporting capital sales processes. He is recognized as a commercial service sales expert and engages in Services Industry speaking events, and the various organizations he has led have consistently delivered service revenue growth and overall services portfolio growth which outpace market growth.

Prior to joining Roche, he led various commercial services and consulting teams at GE Healthcare. Wade is an Honors Graduate from the University of Phoenix, and is married with nine children!

Check out the incredible speaker line-up to see who will be joining Wade.

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Service Model Innovation

Sunday, September 4th, 2016

16:55 Panel Discussion: Uncovering Hidden Customer Demands To Deliver Superior Service & Support

Understanding customer behavior is key to creating service offerings that your customers will truly appreciate. Our panel of experts from Walgreen, Haier and Lockheed Martin will discuss how they tailor service to customer demands including:

• Gathering customer feedback through NPS, surveys, onsite visits, focus groups and other channels
• Determining the right questions to raise in order to find out what your customers actually want
• Providing targeted service offerings based on customer demand