Scott Andrews

Modern field services organizations rely on a well thought out mobile strategy to ensure front line service workers are empowered with the latest mobile technologies to improve communication in the field, streamline work processes, and enhance customer service and loyalty, driving the business forward. Mobile technologies have quickly moved from a nice to have to an essential business tool that is relied upon to not only provide a better level of service, but to also gain insight into performance and efficiency, customer preferences, logistics, and operational efficiency. The promise of mobility is twofold: to empower front line workers and to facilitate intelligent business decisions. Implementing a mobility strategy can be challenging without considering proper planning and change management. Most mobility strategies were designed originally for specific line of business applications, and may not be effective in addressing policies for newer form factors, operating systems, and use cases. In this 1 hour roundtable workshop, you will have the opportunity to join leading field services technology practitioners to discuss:

• The common challenges of going mobile first across your field service organization 
• How to build a mobility strategy that is flexible, platform agnostic, and futureproof 
• How to create mobile strategy from a business perspective communication, workflow, and customer service as an example 
• Strategies for integrating intelligent policy management, applications, secure content, and software updates 
• Best practices for remotely supporting mobility on the front lines to increase service levels and minimize downtime

Table 1: Identifying Areas Of Extra Value For Customers To Maximize Retention And Customer Loyalty
Hosted by Amos Schneller, Vice President Customer Service and Technical Services, Medivators

Table 2: Balancing Business Requirements Against Customer Needs/Satisfaction
Hosted by Eric Paulik, Senior Director, Global Field & Customer Service, Spectranetics

Table 3: People Retention - How Does Your Company Retain Top Service Talent?
Hosted by Jim Crowl, Vice President Service, ABB

Table 4: Scheduling Onsite Manager Visits To Improve Technician Productivity & Customer Loyalty
Hosted by Gregg French, Service & Dealer Development Manager, Kawasaki Construction Machinery America

Table 5: The Five Minute Manager: Field Service Problems You Can Solve in 5 Minutes or Less
Tony Ahillas, Director Enterprise Sales, Fleetmatics

Table 6: A Strategic Approach To Maximize Profitability In The Large Sale
Hosted by Tony Solano, GM & Senior VP Americas Sales, CoreSystems

Table 7: Best Practices In Employee Training
Hosted by Scott Tarran, Manager Service Operations, Bruker AXS

Table 8: What Do You Need To Build A Mobility Strategy?
Hosted by Scott Andrews, Strategic Account Manager, SOTI

Table 9: Interest, Benefits And Traps Of Rolling Out A CRM For Service
Hosted by Jerome Piche, Vice President Service, bioMerieux

Table 10: Maximizing The Relationship Between Field Engineers And Sales Force
Hosted by Mike Lynn, Director of Customer Support Operations, Automated Packaging

Table 11: Overcoming Obstacles In Adopting Predictive Maintenance
Hosted by Kyle Herring, Vice President Marketing, TerraXML

Table 12: Transforming Your Field Service With Connected Products & Services
Hosted by Charlie Isaacs, VP & CTO for Customer Connection, Salesforce