Chris Westlake

Vice President Service
Gerber Scientific

Chris is a senior global business and operations leader with over 20 years experience. His background includes business management, supply chain management and plant management. He has a demonstrated track record of starting-up operations and turning-around plants and businesses around the world. He holds a Masters in Business Administration from Marquette University and a Bachelor of Science degree in Industrial Engineering from the University of Wisconsin.

Check out the incredible speaker line-up to see who will be joining Chris.

Download The Latest Agenda

Performance Workshop Day

Thursday, August 4th, 2016

13:10 Accelerating Service Growth

Understanding The Human Side Of Field Service

Tuesday, October 4th, 2016

11:25 Panel Discussion: Beyond Giving Back: Exploring The Benefits Of Community Engagement

Companies that give back to their communities receive good PR, but there’s another, perhaps even more important reason, to be philanthropic. Studies have shown that employees who participate in nonprofit and community-based activities on behalf of their employer are more engaged and more loyal. In this interactive discussion, our experts from Cisco, Gerber Scientific and Roche will show the benefits of giving back, such as:

• Increasing employee satisfaction by providing time off to be used for community-based projects
• Fostering team-building skills among a remote workforce
• Highlighting your company’s status in the local community which may assist with recruitment efforts

16:35 Panel Discussion: Best Practices In Hiring New Service Talent

Aging workforces have been a major challenge for service organizations for years, but few companies have mastered the art of hiring new technicians. Our panel of experts have tips for finding the best and brightest including:

• Determining the best places to look for experienced technicians – military, trade schools, competition
• Creating partnerships with local trade schools and universities to increase awareness of your brand
• Analyzing current employees and determining which traits and skills create successful technicians