Doug Roth

Director, Global Partner Management & FLM
Ciena

Check out the incredible speaker line-up to see who will be joining Doug.

Download The Latest Agenda

Performance Workshop Day

Thursday, August 4th, 2016

13:10 Envisioning The Future Of Field Services

Mobile devices and advanced software offerings have become as important to field service engineers as the toolboxes each technician used to carry with him. As Lab Manager for GE Global Research, Piyush Modi is responsible for conceiving and successfully transforming such innovations into market forming platforms and applications. In this workshop, Piyush invites you to discuss with your peers the importance of:

• Digitizing learning materials and technical manuals to provide on-demand access on any device
• Providing hardware and software that actually improves technician workflow
• Revamping training programs to incorporate troubleshooting on mobility and device issues