Jeremy Gold

Modern field services organizations rely on a well thought out mobile strategy to ensure front line service workers are empowered with the latest mobile technologies to improve communication in the field, streamline work processes, and enhance customer service and loyalty, driving the business forward. Mobile technologies have quickly moved from a nice to have to an essential business tool that is relied upon to not only provide a better level of service, but to also gain insight into performance and efficiency, customer preferences, logistics, and operational efficiency. The promise of mobility is twofold: to empower front line workers and to facilitate intelligent business decisions. Implementing a mobility strategy can be challenging without considering proper planning and change management. Most mobility strategies were designed originally for specific line of business applications, and may not be effective in addressing policies for newer form factors, operating systems, and use cases. In this 1 hour roundtable workshop, you will have the opportunity to join leading field services technology practitioners to discuss:

• The common challenges of going mobile first across your field service organization 
• How to build a mobility strategy that is flexible, platform agnostic, and futureproof 
• How to create mobile strategy from a business perspective communication, workflow, and customer service as an example 
• Strategies for integrating intelligent policy management, applications, secure content, and software updates 
• Best practices for remotely supporting mobility on the front lines to increase service levels and minimize downtime