Field Service USA 2015 (past event)

April 20 - 23, 2015

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Kerry Caylor, Vice President Business Development, Global Client Care at Pitney Bowes
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Kerry Caylor


Vice President Business Development, Global Client Care
Pitney Bowes

Check out the incredible speaker line-up to see who will be joining Kerry.

Download The Latest Agenda

Performance Workshop Day

Thursday, August 4th, 2016


10:05 Providing Value Added Services To Existing Clients

Maintenance revenue has gone down recently so many companies are looking for ways to bridge the gap. One initiative that has worked well for Pitney Bowes is selling service products other than contracts to customers. Kerry Caylor heads up this innovative program at PB and will lead a hands-on workshop focusing on:
• How to interface with clients with the intent to sell services not related to maintenance contracts
• Establishing production data management courses so customers can utilize productivity & efficiency reports
• Ensuring your customers remain loyal and don’t resort to outsourcing and consolidation