Tom York

The benefits of the Internet of Things range widely, but Tom York believes the greatest impact is on customer requirements and expectations and supporting field services models. In this session, Tom will highlight key items including:

• Capitalizing on the ability to capture information and make maintenance more effective
• Utilizing operational data from connected devices to plan effectively prior to dispatch
• Compiling and analyzing the data to ensure actionable results

Table 1: Driving Customer Loyalty By Reducing Customer Effort
Hosted by David Douglas, Vice President Service Management, Scientific Games

Table 2: Service Issue Resolution: Closing The Loop Effectively To Address Quality At The Source
Hosted by Srdjan Mucibabic, Vice President Customer Support, Husky Injection Molding Systems

Table 3: The Impact of the Internet of Things on Service
Hosted by Michael Anderson, Senior Director Solutions Management, PTC

Table 4: Vehicle As A Mobile Network: Opportunities Abound For Service Fleets
Hosted by Kelly Frey, Vice President Product Marketing, Telogis

Table 5: Creating Customer Loyalty
Hosted by Bob Nelson, Vice President, Aftermarket Parts and Customer Service, Ray Lindsey Company

Table 6: Helping Technicians Sell Parts
Hosted by Eric Helmstetter, Vice President Customer Care, Alliance Machine Systems International

Table 7: Managing & Leading A Global Field Force
Hosted by Scott Wooden, Field Services Manager, Card Monroe

Table 8: Are You Ready For This: The Advent Of IoT, Mobility And Related Technology Advancements
Hosted by Tom York, CEO, Essintial Enterprise Solutions

Table 9: Ensuring Health And Safety Program Development Keeps Pace With The Technology Paradigm Shift
Hosted by Ken Walsh, Vice President Engineering & Operations, London Hydro

Table 10: Should You Hire An Engineer With Superior Technical Skills Or One with Superior People Skills?
Hosted by Tim Spencer, Vice President Customer Experience, WMS Gaming

Table 11: The Road To Modern Field Service
Hosted by Kayleigh Fitch, Product Manager, Oracle & JeffreyJ. Wartgow, Director, Product Management,Oracle

Table 12: Exploring Talent Management
Hosted by Patrice Eberline, Vice President Global Customer Transformation, ServiceMax

The complexities of managing distributed labor for maintenance, repair, deployments, and related technology support requirements have evolved significantly in the last 5 years. For field service in particular, technology is now dispersed across a wider variety of locations, with customers demanding on-time performance, skills, training, as well as certifications to meet securities and service protocols. Labor as a Service is a new, innovative solution, providing “one-stop” access to a field service workforce through a ground-breaking platform supported by proven processes to address all of today’s requirements – and much more. Learn how industry leaders have seamlessly incorporated Labor as a Service into their service supply chain to yield significant and important service quality and growth, as well as cost savings, to their service operations.